Bilingual
Inbound/Outbound
Enrollment Specialist

Position responsibilities
Customer-Focused Communicators
Customer Service Excellence
Application Support
Enrollment Assistance Management
System Proficiency and Multi-Tasking
Relationship Building and Documentation
Problem-Solving and School Support
Call Management
Data Management
Family-Focused Service
Policy Compliance
Remote Work and Flexibility

This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

The Candidate:

Required skills/qualifications:

High School diploma or equivalent combination of education and experience 
Must be at least 18 years old 
Must reside in the United States
Willing to accept a temporary assignment 
Must be able to work full time, 40 hours a week 
Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift  
Ability to accurately type at least 25 wpm     
Full bilingual professional proficiency in written and spoken Spanish & English (equivalent to CEF C1 level or above)  
Excellent written and oral communication skills 
Computer knowledge and internet navigation skills  
Must reside within approved state*  
Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) 
Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service) 
30 Mbps Download
15 Mbps Upload
100ms Ping or less
Jitter:20 MS or less
WIFI Connection is permitted
The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges